Content Operations & Documentation Tooling Consultant (CONTRACT)

Remote

Contracted

Mid Level

Duration: 6–10 weeks

Location: Remote (US preferred, but open to global candidates with strong English)

Hours: 20–25/week

Start: ASAP

Interlace Health is seeking a Content Operations & Documentation Tooling Consultant to lead a focused project to consolidate our Nova product documentation, define a unified taxonomy, streamline tooling, and establish scalable documentation workflows.

This is a systems and organization role — ideal for someone who has experience cleaning up fragmented documentation ecosystems, evaluating toolchains, and building maintainable content structures. This is not a technical writing or training creation position.

What You’ll Do

Audit Nova documentation across MadCap Flare, UserGuiding, UserVoice, HelpSite, SharePoint/OneDrive, and various internal formats
Use an existing deep-dive Nova markup (provided) to build a clean, accurate taxonomy
Evaluate all documentation tools in use today and provide a clear tooling recommendation (single source of truth + supporting platforms)
Build the new Nova documentation structure in Azure Wiki and map it to our customer-facing HelpSite
Design governance, workflows, intake processes, release update processes, and maintenance guidelines
Assess whether an LMS is needed for training content
Pilot the structure using our marketing content library

What We’re Looking For

Strong experience in content operations, knowledge management, documentation architecture, or similar roles
Skilled in taxonomy design, metadata, and information architecture
Experience evaluating documentation toolchains (Flare, UserGuiding, knowledge bases, etc.)
Familiarity with Azure DevOps/Azure Wiki and SharePoint
Excellent organizational, communication, and systems-thinking skills
Ability to collaborate with product, sales, services, and marketing teams
Bonus: Experience preparing documentation systems for AI-assisted maintenance

Contract Details

6–10 week engagement
20–25 hours/week
Remote

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required and personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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